Terms and Conditions

General Rental Conditions
Booking Process
Bookings are made through our official website, by email, or via authorized booking platforms.
The Client must provide valid personal information and a bank card as a secure payment method and guarantee of the booking.
The booking will be confirmed upon payment of the corresponding deposit, which will be 30% of the total amount, or the full payment of the booking if requested by the client.

The booking deposit will be credited to the card provided by the client upon confirmation of the booking.

The remaining balance (70%) must be paid 20 days prior to arrival or at check-in, as agreed with the property, by credit card, bank transfer, or accepted payment platforms.

1.2. Booking Information

Once payment is received, the system will send a booking confirmation to the guest via email.

A link will be provided to access the online check-in form where the guest must complete their personal information. This information will be sent to the relevant authorities, as required by Spanish law.

The guest will receive an email or message with detailed instructions at least 24-48 hours prior to check-in via a Google Drive link that includes:

The exact address of the apartment.
Instructions on how to find the key box.

The access code for the key box.

Instructions on how to access the apartment.

1.3. Security Deposit

A security deposit of €200.00 is required and will be refunded upon check-out, unless damage or breaches of these conditions are detected.
The deposit will be retained in full or in part in the event of property damage, breaches of rules, or excessive cleaning required.
Additional charges may apply if property damage exceeds the established deposit. These charges will be applied to the secure payment method selected by the client at the time of booking.

1.4. Rental Length

The minimum stay required is 5 nights.
The maximum stay length is subject to availability and must be agreed upon with the company in advance.
Bookings that do not meet these requirements are subject to review and possible cancellation.

1.5. Check-in Time

Check-in: Guests may access the accommodation from 2:00 PM on the day of arrival. The client must inform the company of their approximate arrival time in advance.

Check-out: The latest check-out time is 11:00 AM on the day of departure. Late check-out may incur additional charges.
Late check-out: If you wish to check out after the established time, you must request this in advance. Authorization is subject to availability and may involve an additional charge, according to the current policy. Late check-outs until 3:00 PM will cost €30.00; check-outs between 3:00 PM and 6:00 PM will cost €60.00; check-outs after 6:00 PM will be charged for the full night according to the booking rate.
Any changes to the check-out times must be agreed upon in advance with the Owner.

1.6. Maximum occupancy

Each apartment has a clearly established maximum occupancy, which must be respected at all times.

In the event that the number of people exceeds the permitted limit, the company reserves the right to:

Request an immediate reduction in the number of occupants.
Apply an additional charge for non-compliance.
Cancel the reservation without refund if the non-compliance persists.
Maximum occupancy per apartment:

305: Maximum occupancy, two adults and two children
501: Maximum occupancy, four adults
502: Maximum occupancy, four adults
503: Maximum occupancy, four adults
504: Maximum occupancy, four adults
505: Maximum occupancy, five adults

1.7 Cancellation Policy

By making a reservation with us, the Client accepts the following cancellation conditions:
Cancellations made more than 180 days in advance: If the cancellation is made more than 180 days prior to the check-in date, 100% of the deposit paid at the time of booking will be refunded.
Cancellations made between 180 and 90 days in advance: the 30% deposit will not be refunded.
For cancellations made less than 90 days in advance, no refund will be issued. If 70% of the stay remains unpaid, this amount will be charged to the payment method provided by the Client.
Date Changes

Date change requests are subject to availability and must be made at least 30 days prior to the check-in date.

If the change is not possible, the corresponding cancellation policy will apply.

Cancellations Due to Force Majeure

In duly documented cases of force majeure (natural disasters, government restrictions, public health emergencies, etc.), each case will be reviewed individually to offer possible alternatives, such as issuing a voucher redeemable for a future stay, subject to availability and specific conditions.

Cancellation Request Procedure

All cancellation requests must be made in writing by sending an email to info@apartamentosfuerteventurasol.es indicating:

Customer Name

Reservation Number

Stay Dates

Reason for Cancellation

Refunds

Refunds, if applicable, will be issued within 15 business days of cancellation confirmation.

Management fees, if any, are non-refundable.

1.8. Included and Additional Services

Wi-Fi, bed linen, towels, and kitchen utensils are included. A washing machine is available in the apartment for washing towels and bed linen. There are designated areas in the complex where guests can hang and dry their belongings.

We also provide complimentary amenities such as a cleaning kit, a bottle of water in the refrigerator, individual soaps, and toilet paper. Once these complimentary amenities are depleted, guests are responsible for purchasing them at nearby supermarkets; these items will not be replenished under any circumstances.

1.9. Cleaning Policy

The apartment will be delivered in perfectly clean condition. Cleaning during your stay is the responsibility of the guest, unless additional services are contracted, which will incur additional charges payable directly to the cleaning company. Guests must leave the apartment in a reasonable condition at the end of their stay.
If the apartment is not returned in the aforementioned condition, an additional cleaning fee of €90.00 will apply.

1.10. Pest Control

This policy establishes the procedures and guidelines necessary to prevent, control, and eradicate any type of pest in our tourist apartments, guaranteeing a safe, clean, and comfortable environment for our guests.

Company Commitment We are committed to:

Maintaining the apartments in optimal conditions of cleanliness and hygiene.
Implementing preventative measures to avoid the appearance of pests.
Contracting professional pest control services on a regular basis.
Acting immediately to any pest-related incident.

Prevention To prevent the appearance of pests, the following actions will be taken:

Performing regular deep cleaning in all areas of the apartment, including hard-to-reach areas.
Ensuring proper food storage in airtight containers and avoiding the accumulation of food scraps.
Keeping trash cans closed and emptying them regularly.
Regularly inspecting the apartments for possible signs of pests.
Sealing cracks, crevices, and other possible entry points.

Action to be Taken Upon Detection of Pests: In case of detecting any signs of pests:

Immediate Notification: If guests detect the presence of a pest in any of the apartments, they must immediately notify the staff in charge or the management company. This notification must be clear and precise, specifying the nature of the pest, its location within the apartment, and any other relevant details to facilitate intervention.

Prompt Action by the Management Company: Upon receiving the notification, the management company will immediately contact the pest control company, which will assess the situation and coordinate the necessary intervention to effectively eradicate the pest.

Access to the Apartment for Pest Control: Guests must allow the pest control technicians access to the apartment at all times. This includes granting them access to the apartment so they can take the necessary steps to treat the problem safely and effectively. Guest cooperation is essential to ensure the treatments can be carried out smoothly.

Use of Non-Harmful Products: The pest control company will ensure that it uses only products that are safe for people and are not harmful or toxic to human health. Furthermore, the products used will be odorless and will not require any additional cleaning afterward. This ensures the comfort and safety of guests during and after the treatment, without causing any inconvenience or worry about cleaning the apartment.

Pest Control Refusal Policy
If a guest refuses to allow pest control services in the apartment, it will be considered that the intervention necessary for pest eradication has been voluntarily refused by the guest. This refusal will not result in any refund of the reservation, as pest control is an essential measure to guarantee the quality of the stay and the hygiene of the apartment.

Policy Details:

Refusal of Service: If a guest decides not to allow technicians to enter to carry out pest control treatment, they will be responsible for this decision. The management company and the pest control company will follow their protocols to attempt to carry out the service at the agreed time, but if the guest refuses to allow the work to be done, the intervention cannot proceed.
Reservation Conditions: Acceptance of the reservation implies that the guest agrees to the establishment's conditions, including the possibility of pest control work being carried out if necessary. Refusal of these services will not modify or affect the conditions agreed upon in the original booking, and the guest will not be entitled to a refund, as these situations are part of the inherent risks of staying in a natural environment.
Guest Responsibility: The guest is responsible for maintaining the apartment in conditions that do not encourage the appearance of pests. However, in the event that pests are detected, pest control is a mandatory preventative and corrective measure. Refusal does not exempt the guest from the obligation to respect the conditions of stay.
No Refunds for Refusal: Refusal of pest control service will not result in refunds of the current booking. The management company is committed to providing an efficient and safe service for the eradication of any pests, and a guest's refusal of such intervention will not be considered a breach of contract or a lack of quality in the service.

1.11. Apartment Rules

Parties and events are not allowed.

Smoking is prohibited inside the apartment.
Pets are not allowed.

Guests must respect the apartment's internal rules, including those regarding quiet hours and the use of facilities.
It is forbidden to accommodate more people than authorized in the reservation. Should this occur, the guest may be asked to vacate the apartment without any refund.
Guests must respect the schedules and rules of conduct in the common areas of the swimming pool. An information sign with these rules is available for guests.
Guests must respect the community rules and the use of common areas.
It is strictly forbidden to leave any type of belongings, furniture, personal items, or trash in the common areas of the complex.
Minors must always be under adult supervision.
Trash must be deposited in the designated containers in the complex's garbage room.
The complex gate must always be closed.
Failure to comply with these rules may result in the cancellation of the stay and/or notification to the authorities, as established in the Law on Citizen Security and the regional regulations on tourist accommodation.

1.12. Damage Policy

Guest Responsibility:

The guest will be responsible for any damage caused to the apartment during their stay, including, but not limited to: broken windows, damage to furniture, appliances, or fixtures.
Any damage must be reported to the company immediately.

If the damage exceeds the security deposit, the guest must cover the difference within a maximum of 5 days from notification.

Exceptions: Damage resulting from normal wear and tear of the facilities will not be considered the guest's responsibility.

1.13. Insurance and Liability

Included Insurance: The company does not offer insurance for guests. It is recommended that guests have travel insurance that covers accidental damage.
Exclusion of Liability: The company will not be liable for:

Personal accidents within the apartment.
Loss or theft of personal belongings.

The owner will not be liable for any inconveniences caused by third parties or factors external to the apartment, such as water, electricity, or internet outages beyond the owner's control.

In the event of serious issues in the apartment (breakdowns, structural problems, etc.), the owner undertakes to resolve them within a reasonable timeframe, provided the client promptly notifies them.

The client acknowledges and accepts the normal risks inherent in their stay in tourist accommodation and releases the owner from any liability.

The client assumes responsibility for taking the necessary precautions to protect their physical safety and that of their companions, as well as their personal belongings, during their stay.

1.14. Confidentiality Clause

The guest agrees not to publicly disclose, through any means (including social media, forums, blogs, or others), information related to conflicts, incidents, or claims arising during their stay in the apartment, without first exhausting the internal resolution channels offered by the company. Internal Resolution:
The company is committed to providing appropriate communication channels (email, telephone, or meetings) to address and resolve any guest conflict or dissatisfaction fairly and transparently.
Exceptions:
This clause does not limit the guest's right to resort to the competent authorities, consumer protection agencies, or legal bodies if necessary.
Penalties for Non-Compliance:
In the event of non-compliance with this clause, the company reserves the right to take legal action to protect its reputation if the disclosed content is false, defamatory, or damaging to the company's image.
Protection of Rights: This clause does not seek to limit the guest's freedom of expression, but rather to ensure that conflicts are resolved through appropriate means and to protect both parties from potential unnecessary reputational damage.
This framework provides a clear and fair basis for handling situations in which a guest declines pest control services, ensuring that there are no misunderstandings regarding the booking conditions and the establishment's commitment.

1.15. Applicable Law

These general terms and conditions shall be governed by and construed in accordance with the laws of Spain, including, but not limited to, urban lease regulations and the specific provisions applicable to holiday rentals in the Canary Islands.

Any dispute or controversy arising in connection with the interpretation, performance, or enforcement of these terms and conditions shall be subject to the jurisdiction of the courts of Santiago de Compostela, with express waiver of any other jurisdiction that may apply, unless otherwise required by mandatory law.

1.16. Acceptance

By confirming a booking, the Client declares having read, understood, and accepted all the terms and conditions described in this document. These general rental terms and conditions constitute a binding agreement between the Client and the Owner and are applicable from the moment the booking is confirmed.

The Client acknowledges that failure to comply with any of these terms and conditions may result in the immediate cancellation of the booking, without the right to a refund, and/or additional charges depending on the circumstances.

For any questions or clarifications related to these conditions, the Client may contact the Owner before finalizing their booking.

1.17. Customer Service

Guests can contact our support team via:

Email: info@apartamentosfuerteventurasol.es
Telephone: +34 645 915 656
Chat: +34 645 915 656
Customer service hours are from 10:00 AM to 7:00 PM. In case of emergency, please call the provided number directly.

These conditions are a fundamental part of the contract.