Privacy Policy

Privacy and Personal Data Protection Policy
At SVOAR CORSE, S.L., we are committed to protecting the personal data of our users. The privacy and security of your data are a priority for us. Therefore, we process personal data in accordance with current data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation - GDPR), as well as applicable Spanish legislation.

1.1 Personal Data Collected

We collect personal data from users through various forms and means on our website, primarily for managing reservations, inquiries, and requests for information. This data may include:

Identification data: Name, surname, address, telephone number, email address.

Payment details: Information related to booking payments (such as bank card or bank account number, if applicable).
Browsing data: Information about website usage, such as IP address, date and time of access, browser type, referring webpage, and other technical data automatically collected through cookies.

1.2 Purpose of processing personal data

The personal data we collect is used for the following purposes:

Booking management: To process bookings made through our website, manage payments, and send booking confirmations or modifications.
Customer service: To respond to inquiries, requests for information, or complaints, as well as to provide support related to our services.
Sending marketing communications (with consent): To inform you about news, offers, promotions, or updates related to our vacation rental services. These communications will only be sent if the user has given prior consent, which can be withdrawn at any time. Improving user experience: To analyze user behavior on our website and improve the services offered, personalizing the experience according to user preferences.

1.3 Legal Basis for Data Processing

As a general rule, SVOAR CORSE, S.L. will not disclose users' personal data to third parties, except when there is a legal obligation to do so or when disclosure is necessary for the provision of services requested by the user.

Personal data is processed based on the following legal grounds:

Performance of a contract: When necessary for the execution of services offered by SVOAR CORSE, S.L., such as booking management, data may be disclosed to:

Technology service providers (such as booking management platforms or web hosting providers) acting as data processors under the instructions of SVOAR CORSE, S.L.

Banks or payment platforms, when necessary to process transactions related to bookings or contracted services.

External companies involved in daily operations at the apartments, such as cleaning and maintenance services.

In these cases, the data will be processed exclusively for the specific purpose of providing the service, ensuring that third parties comply with appropriate data protection measures and respect current legislation.

User consent: For sending commercial or direct marketing communications, as well as for the use of certain website functionalities, such as browsing analysis, the user's express consent is requested.
Compliance with legal obligations: Personal data may be disclosed to competent authorities, public bodies, or authorized third parties when such disclosure is necessary to comply with current legislation, for example, in relation to tax, accounting, or fraud prevention regulations.

In all cases where personal information is disclosed to third parties, SVOAR CORSE, S.L. will guarantee:

That said third parties comply with applicable data protection regulations, including Regulation (EU) 2016/679 (GDPR) and Spanish legislation.

The formalization of the corresponding data processing agreements when third parties act as data processors, ensuring the confidentiality and security of personal data.

1.4 Retention of Personal Data

Personal data will be retained for the time necessary to fulfill the purposes for which it was collected and, where applicable, for the period established by current legislation. After this period, the data will be securely deleted, unless there is a legal obligation requiring its retention.

1.5 User Rights

Users have the right to:

Access their personal data: The right to obtain confirmation as to whether we are processing their personal data and, if so, to access it.
Rectify their personal data: The right to correct any personal data that is inaccurate or incomplete.
Erase their personal data: The right to request the deletion of their personal data when it is no longer necessary to retain it for the purposes for which it was collected.
Restrict the processing of their personal data: The right to request that the processing of their data be restricted in certain circumstances, for example, when they contest the accuracy of the data.
Object to the processing of their personal data: The right to object to the processing of their personal data, particularly processing for direct marketing purposes.
Data portability: The right to receive the personal data they have provided in a structured, commonly used, and machine-readable format and to transmit it to another data controller. To exercise any of these rights, the user may contact us through the following means:

Email: info@apartamentosfuerteventurasol.es
Postal address: C/ Luis Iglesias Iglesias 5 Bajo – 15702 – Santiago de Compostela (A Coruña)
In any case, the user has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe their rights have been violated.

1.6 Security of Personal Data

At SVOAR CORSE, S.L., we adopt the necessary technical and organizational security measures to guarantee the protection of personal data, in order to prevent its alteration, loss, unauthorized processing, or access. However, we cannot guarantee absolute security in the transmission of data over the Internet; therefore, data transmission is carried out under the user's responsibility.

1.7 Changes to the Privacy Policy

SVOAR CORSE, S.L. SVOAR CORSE, S.L. reserves the right to modify its privacy policy at any time to adapt it to legislative changes or business practices. Modifications will be published on this website, indicating the date of the last update.

1.8 Processing of Minors' Data

At SVOAR CORSE, S.L., we recognize the importance of protecting the privacy and personal data of minors. Therefore, we take the necessary measures to ensure that the processing of their personal data is carried out in strict compliance with applicable regulations, especially Regulation (EU) 2016/679 (GDPR) and national data protection legislation.

This website and the services it offers are not directed at children under 14 years of age. SVOAR CORSE, S.L. does not knowingly collect or process personal data from children under this age. If a child under 14 years of age wishes to access our services, they must have the express authorization of their parents, legal guardians, or representatives, who will be responsible for ensuring the proper use of the child's data.

When it is necessary to process personal data of children between 14 and 18 years of age, their consent for processing will be required, provided they are legally able to give such consent under applicable regulations. However, if the processing takes place in a context that requires the involvement of parents or guardians, it will be essential to obtain their prior consent or authorization, which must be explicit and verifiable.

In the exceptional cases where data of minors is processed, this processing will be carried out for the following specific purposes:

Managing reservations or requests in which minors are beneficiaries of the contracted services.
Responding to inquiries made by parents, guardians, or legal representatives on behalf of the minor.
Complying with legal obligations related to the management of minors within the context of our services.